Checkout+ is optional shipping protection from PCMKR. It costs $9.99 per order and is added only when you choose Checkout+ in your bag. You can remove it at checkout before paying.
We send a replacement of the same item and size at no cost, shipping included. If it's sold out, we refund the item in full to your original payment method. No carrier claim, no waiting on the courier.
Message us within 7 days of the delivery date shown in tracking (or within 7 days of the parcel being marked lost) at hello@pcmkr.art or on Instagram @pcmkr.art with your order number. Most claims are resolved within three business days.
The $9.99 fee is refundable if you cancel your order before it ships. Once the order has shipped, the fee is non-refundable because the coverage has been provided.
By ticking the agreement box in your bag you confirm that you are the cardholder (or have the cardholder's permission) and that you authorise this purchase. Your charge will appear on your statement as PCMKR; it may also show as K.D.M.V Limited, our registered company, depending on your bank. Please keep this in mind before raising a "charge not recognised" query with your bank.
If you do not recognise a charge, have a question about your order, or want to cancel, contact us first at hello@pcmkr.art. We reply within one business day and can cancel or refund directly, which is faster than a bank dispute. We record the date and time you accepted these policies, your IP address, the delivery address, and carrier tracking (including delivery confirmation) for every order, and we provide this evidence to your bank in the event of a chargeback. Filing a chargeback for a parcel that tracking shows as delivered, or for an order you placed yourself, may result in the dispute being declined by your bank and future orders being refused.
Checkout+ is provided by PCMKR (K.D.M.V Limited). It is not an insurance policy underwritten by a third party.